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Privacy, Security and Cookies

Click here to see our Website Terms and Conditions

Click here to see our Terms and Conditions

This policy describes how we use your personal data if you use our website or services, how we use cookies, our website security procedures and how the law protects you.

Privacy Policy and Data Protection Statement

Summer Garden Buildings is strongly committed to the protection of your privacy. Unlike others we will never sell your address or exploit your personal details in any way. You will receive no junk mail, marketing emails or sales calls as a result of any enquiry or order you may place with us. Any information about you will be used in accordance with The Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Your information may be used to improve our service. By using our website or buying our services you agree to the collection and use of information in accordance with this policy.

The Information Commissioner's Office (ICO) is the independent regulatory office dealing with data protection in the UK. Our Data Protection Registration Certificate is shown below.

PICTURE: Our Data Protection Registration Certificate

Click here to see our current Data Protection Registration Certificate on the ICO website.

Collection of your personal data

We do not collect any personal information about you unless the information is voluntarily submitted. Your personal data is collected and processed on the basis of contractual necessity. We will not contact you for any marketing purposes and we will not share your personal data with any third party marketing organization. We will only contact you as required in order to provide a service.

We may ask you to provide personally identifiable information which could be used to identify you, including but not limited to your first name, last name, email address, telephone number, address and postcode. We may also automatically collect anonymous aggregated usage data which may include your browser type and version, the time and date of your visit, the pages you visit and the time spent on those pages. If you place an order with us we keep a record of your browser type and version and the IP address when you confirmed your order.

We do not knowingly collect personal data from children. If you are the parent or guardian of a child who provided us with personal data, please contact us. If we become aware of personal data provided by a child without parental consent we will take reasonable steps to remove the information from our servers.

You have a right to request a copy of your personal details at any time in order to check the accuracy of the information held. If you wish to do this please contact us. We aim to maintain accurate and up to date records. If you find any inaccuracies please advise us and they will be deleted or corrected promptly.

Use of your personal data

We may use your personal data to complete a contract with you if you purchased products or services from us, to reply to your requests for information or service, to manage your account or to contact you by email or phone regarding products or services you purchased from us or for sales research or with news of offers and services. Your usage data may also be used to improve our service, our website presentation and our website user experience.

If you send an enquiry by email we will only use the personal information you give us to fulfil your information request. If you send an order by email we will only use the personal information you give us to provide the product or services you have requested. We may occasionally contact a customer after an order is completed to help us evaluate and improve the service that we offer.

We will not retain your personal data for longer than is necessary to complete your order and provide the services you requested, to comply with our policies or resolve disputes or to comply with any legal obligations, for example if we are required to retain your data for longer to comply with applicable laws. Usage deta is retained for internal analysis purposes for a short period of time, except when the data is used to improve security or functionality or if required to comply with applicable laws.

Your information including your personal data is processed in the UK, mostly at our offices although it may also be accessed occasionally by staff working at home. We use only UK based third party payment providers and UK based web hosting providers. All data is processed within the UK and we are therefore subject to UK data protection laws only throughout every transaction from start to finish.

We may disclose your personal data if required to comply with a legal obligation, to prevent a wrongdoing, to protect against legal liabilty and to protect you, us or the public. We may be required to disclose your personal data if required to by law or in reply to a valid request for information by a public authority.

Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a product or service you have requested.

The security of your personal data is important to us but no means of transmitting data is 100% secure. We take reasonable steps to protect your personal data but we cannot guarantee that security in all circumstances.

Financial security, SSL encryption and PCI DSS compliance

When we ask you to submit sensitive personal financial information, such as your credit card number, we use industry standard Secure Sockets Layer (SSL) encryption technology, making these pages secure. In addition, we have strict security protocols in place to protect our customer database, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of such details. We do not retain or store any sensitive financial information on our customer database. Our website is always in secure mode so you can view our SSL certificate at any time. When you are on our website a locked padlock will be visible in your browser's address window. Just double click on the padlock to bring up information about the certificate.

We are fully compliant with PCI DSS (Payment Card Industry Data Security Standard). We regularly test our security systems and processes and we are validated quarterly by an approved validator which is certified by the PCI Council. We restrict access to cardholder data including physical access and we encrypt transmission of cardholder data across public networks. We develop and maintain secure systems and we regularly update anti-virus software.

Links to other websites

Our website may contain links to other websites not administered by us. Summer Garden Buildings is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave our website and we encourage you to read the privacy statements on other websites you visit. We do not transfer any information you give us to these websites. We have no control over the content or policies of third party websites for which we assume no responsibility.

Staff privacy

In order to protect their privacy, all employees of Summer Garden Buildings are advised not to reveal personal contact details such as their last name or their address and not to use their personal telephone or social media accounts for work purposes.

Cookies

The use of cookies is regulated by The Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Our website uses cookies. Cookies are small files that your web browser uses to store information on your computer. You can instruct your browser to disable all cookies but our website will not function without some of these essential cookies. Our website uses several different types of cookie.

Essential cookies are needed for the normal running of our website, as the name suggests. If cookies are disabled the website will not function properly. For example, without essential session cookies it would not be possible to remember what is in your shopping basket or other settings, such as whether you prefer to see the building measurements in imperial or metric.

Functional cookies improve the functionality of the website but they are not essential. These functional cookies provide you with a more personal experience and save you needing to re-enter your preferences every time you visit our website. For example, one cookie remembers the first half of your postcode so that we can customise the information specific to your location. This is needed to show the choice of products and the correct prices in your local area. We do not need your full postcode, just the first half which indicates the local area. Click here for more information about how we use your postcode.

You can can choose whether or not essential or functional cookies are remembered after you close down your web browser. These cookies do not contain any personal information about you and cannot be used to identify an individual user. Essential and functional cookies only last until you close your browser at the end of the session unless you tick the remember box, in which case they may last up to a year if they are not cleared. Click here for more information about cookies.

Our website does not feature external advertising. Analytical cookies are used to improve the user experience using Google Signals, which tracks website visitors and collects data to provide aggregated and anonymised insights. The aggregated tracking data shows the popularity and effectiveness of our website pages and functions, which helps us to improve the functionality of our website. The data also shows whether our audience is primarily mobile devices or desktop computers and which pages are more effective on different devices. We use this research to make changes where necessary to provide a better user experience. We may also use this data for remarketing purposes although we never sell this data. The data is shared with other Google services and may be used to personalise interest-based content and ads providing greater relevance for users. Click here to see Google's privacy policy.

We only use aggregated data and we do not collect any sensitive information about visitors to our website, such as your race, religion, sexual orientation or health. You can opt out of analytics using the ad settings for your device, the NIA opt-out or the Google Analytics opt-out browser add-on which can be accessed here.

This privacy statement forms part of the Terms and Conditions of this website. If the privacy policy changes in any way we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect and how your personal information is treated. If you have any queries about our Privacy Policy or website security please contact us at the following address:

Summer Garden Buildings, Liberator House, Bidwell Road, Rackheath Industrial Estate, Norwich, Norfolk NR13 6PT.

Email: enquiries@summergardenbuildings.co.uk

Summer Garden Buildings is a trading name of Summer Garden and Leisure Buildings Limited, a company registered in England and Wales since 27th July 1988. Registration number 02281142. Registered office Bankside 300 Peachman Way, Broadland Business Park, Norwich NR7 0LB (no correspondence to this address). Please send all correspondence to Summer Garden Buildings, Liberator House, Bidwell Road, Rackheath Industrial Estate, Rackheath, Norwich, NR13 6PT.

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