Customer Emails

I love my Wendy house.

Victoria, Southwell, NG25, 7x7 Corner Summerhouse 174, 19th June 2023

Good morning,

Just to say we are very pleased with our garden building. The quality is better than we were expecting.
The two guys that built it were professional and helpful.

Happy customer!!

Kind regards,

Gemma, Saffron Walden, Essex, CB11, 8x10 Pent Garden Office 447, 5th October 2022

Dear Jonathan,

We wanted to say Thank you! for your help and advice regarding our log cabin. We did it! It looks fantastic and we are looking forward to enjoying it.

We made brand new (wider) fascias due to the roof insulation size. It still needs small finishing touches but we are 'moving in' soon.

All the best

Mark & Miriam, Ingham, Norfolk, NR11, 12x14 Log Cabin 353, 14th July 2022

Dear Andy

I promised you some photos of the finished summerhouse. Here they are. We are really pleased with it, and have had many positive comments from neighbours.

Apologies for the state of the ground in front of it. We have yet to decide on what will be going there (and we need a bit of time to get over the build!).

Thanks again for your help.

Best regards

Julie, Bromyard, HR7, 10x8 Log Cabin 123, 15th September 2021

Tamara, just to say, THANK YOU so very much for your help.
I am so delighted to let you know that TNT has just delivered a new replacement handle. Wow! So impressed

Thanks again, and have great weekend

Moira, Seaton, EX12, Log Cabin 671, 3rd September 2021

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On 16 August 2021 Moira wrote:

I purchased "Double Door Pent Roof Log Cabin 671" two years ago, and need to replace the DOOR HANDLE. Please do you have PART NO? I am struggling to find the exact model .... or better can I order via your supplier?
> THANK YOU in ADVANCE

Moira

Hi Andy,

Just a quick note to let you know our log cabin arrived yesterday morning. We haven't erected it yet - a job for the weekend, with some assistance - but it's here and, from what I can see it looks to be of good quality.

Many thanks for all your efforts in nudging to get it made and delivered and for your patience and persistence.

John and Julie, Bromyard, HR7, 10x8 Log Cabin 123, 17th August 2021

Good morning

My name is Anthony (NAME) I bought a summerhouse from you late last year.

I have finally finished it and thought you might like to see the finished summerhouse.

Many thanks

Anthony, Chichester, West Sussex, PO19, 7x10 Summerhouse 085, 27th June 2021

Good evening hope you are all well?
We would like to thank you all very much for supplying us with our summer house earlier this year, It is finished and we are enjoying it immensely. Please see photo below
Best wishes

Lynn & Paul, Chesterfield, Derbyshire, S41, 8x8 Log Cabin 200, 21st June 2021

Hi

After a few weeks delay, I received my home office delivery and the insulation today, which I'm so pleased about. Good delivery drivers, and no hassles, so a big thank you.

Finger crossed for the assembly tomorrow!

Richard, Camberley, GU15, 8x11 Log Cabin 671, 2nd June 2021

I purchased my Summerhouse from you, which was delivered in April, I just wanted you to know how very pleased I am with it. My son who is a carpenter erected it and found the instructions straight forward to follow, I am now enjoying my summerhouse and enclose a picture, I have painted inside too. Thankyou.

Margaret, Peterborough, PE6, 7x7 Corner Summerhouse 105, 1st June 2021

Good afternoon,

I just wanted to send a big thank you to everyone at summer garden buildings for our recent summerhouse purchase and installation.

We are thrilled with the summerhouse that was installed on 27th April. It looks so smart and we are so pleased to be able to enjoy the garden from there now in all weathers. The quality of the building is excellent and to an exceptional standard. And the installation team were really professional, courteous and had put the summerhouse together really quickly without any hassle. Arranging the delivery date etc through the customer service team was really easy too and everyone has been very professional and polite at each contact we have had with yourselves.

Thanks to everyone involved.

Best wishes,

Jenny, Southam, Warwickshire, CV47, 10x10 Pent Summerhouse 264, 4th May 2021

So pleased with the quality of our summer house.
Boys arrived on time, work excellent and very tidy. Many thanks

Pauline, Pontypool, NP4, 10x12 Pent Summerhouse 235, 24th March 2021

Thank you very much. It is rare that a company would act on this way without a lot of tooling and froing. It is very much appreciated abd you get my five star rating with knobs on.

And I love the shepherd's hut too

Kind regards

Jonathan, High Hurstwood, East Sussex, TN22, 8x16 Shepherd Hut 978, 25th January 2021

We have built the building apart from the floor and roof and it is lovely. We are really happy with it and how it all went together - it will be a lovely space for us to work in.

Kind regards

Caroline, Sough, Barnoldswick, Lancashire, B18, 10x8 Log Cabin 302, 21st December 2020

Good evening
For some reason I can not connect to leave a review, I really would like to leave a very positive review.
My wife and I have spoken about how easy it was to place our order and your corispondance and response was excellent.
We are so pleased with the quality of the summerhouse and also the quality of the glass.
I loved the job of erecting the summerhouse which I found very straight forward.
Overall quality and value outstanding and your delivery driver on the day was a real credit to your company.
Thank you

Alan and Karen, Dereham, Norfolk, NR20, 7x7 Corner Summerhouse 082, 18th November 2020

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On 18 November 2020 Alan wrote:

Absolutely over the moon with our summerhouse I am no expert but loved building this still more to do in the garden the summerhouse is a lovely addition.
Thank you Alan and Karen

Thank you very much for our summer house its lovely made my mum very happy.

Thanks again

Katie, Stockport, Cheshire, SK4, 7x5 Summerhouse 482, 30th September 2020

Finally the summerhouse is up !
You'll see my pic below.

Jo, Wokingham, RG41, 7x7 Summerhouse 087, 26th September 2020

Hello,

Thank you for confirming our correct order of Log Cabin no 138, width 13'9" x depth 9'10". We thank your colleague Jonathan for advising on this beautiful alternative model instead of our first choice, which is so much better for us in our newly landscaped garden. We noticed later that you have a separate heading about widths and depths, stating widths always come first in sizes.

Kind regards,

John, Gosport, Hampshire, PO13, 14x10 Log Cabin 138, 25th September 2020

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On 24 September 2020 John wrote:

Hi,
I've just sent a message to complain about a price change, BUT we have just noticed it was a mistake and there is no price change because we have got mixed up over widths and depths! We have now noticed that we may have made the wrong choice of by reversing the width and depth. We want the longest part to be across the front, of 13'9" and the depth to be 9'10".
The problem is that we cannot see from the dimension choices which is what way around.
Please can you confirm what we have ordered and make any financial adjustments as necessary, if we have got it wrong now you know our requirements.

Yours faithfully,
John

EXTRA NOTE:- OUR ONLINE PRODUCT DESCRIPTIONS INCLUDE CLARIFICATION OF ANY DETAILS WHICH COULD BE MISCONSTRUED, INCLUDING THE DESIGN LAYOUT AND DIMENSIONS.

5 star it awesome thank you so much . One happy lady 👩 💕

Debbie, Deepdale, Preston, Lancashire, PR1, 7x7 Summerhouse 087, 10th September 2020

i had a summer house from you in June . I would just like to thank the two lads thats put it up excellent work would highly recommend them..The summer house is excellent very pleased with it .I have passed on your details to friends who have asked me were it came from . regards

Ann, Botcheston, Leicester, LE9, 10x10 Summerhouse 264, 17th August 2020

Shane,

After my initial nerves, have to say great service and a 9/10 product, we had one board that was warped, but adapted and overcame! Only other comment is that the instructions could do with a re-write, while it is self explanatory there are a couple of quirks that would benefit from more detail. Overall a very happy customer and would definitely use you

Matt, Tamworth, Staffordshire, B79, 8x8 Corner Log Cabin 197, 8th August 2020

For attention of Shane

Hi Shane

I just want to thank you for the log cabin. I am really pleased with it and also pleased with the way In which (INSTALLER 248) and co erected it.

Kind Regards

Carol, North Walsham, Norfolk, NR28, Log Cabin 197, 23rd July 2020

This log cabin was fitted by Installer 248

Thank you for our lovely new summerhouse.

Arrived Monday morning nice and early so we got on with painting the big bits. Up yesterday - husband and workmate managed to put together in just under 4hrs.

Now just need the rain to stay off long enough to finish painting

Once again thank you

Michael, Helston, Cornwall, TR13, 9x9 Corner Summerhouse 174, 25th June 2020

Hi Barry,

Thanks for your email. Much appreciated just got confused with different invoices but we are happy with the summer house.

Look forward to getting the other bits.

Thank you

David, Woodhall Spa, LN10, 8x10 Summerhouse 237, 20th June 2020

Hi

Firstly a quick email to provide some feedback to Shane who I dealt with when purchasing our summer house. Shane was fantastic and really helpful throughout the process and made things really easy with guidance on the summer house materials offload and build. So thank you Shane.

Separately we converted our summer house into a pub and it has been featured in a number of articles you may be interested to know.

Best regards and thanks

Andrew, Wigan, WN6, 11'6x11'6 Log Cabin 030, 16th June 2020

EXTRA NOTE:- THIS PUB IN A GARDEN HAS GONE VIRAL ON FACEBOOK WITH OVER 24,000 SHARES, OVER 47,000 COMMENTS AND OVER 2.3 MILLION VIEWS - AND STILL GROWING!

I attached a photo of our log cabin we received from you at the end of last summer. My husband has now finished all the work in and around it now and it's looking fab.

Many thanks.

Caroline, Castle Kennedy, Wigtownshire, DG9, 11x10 Log Cabin 016, 10th June 2020

Many thanks for this

We have now had delivery of our summer house and we are delighted with it

Excellent quality for the price

Regards

Neil, Rode, Northampton, NN7, 8x10 Summerhouse 237, 10th June 2020

A big project but well worth it in the end its been a god send in the lockdown thanks summer garden buildings
Regards

Eric, Deeside, Flintshire, CH5, 16x20 Log Cabin 571, 8th June 2020

Dear Summer Garden Buildings. Thank you very much. Our Log Cabin arrived just after 7am today. The driver was a gentleman.

Sincerely

Julie and Andy, Guiseley, Leeds, LS20, 11'6x11'6 Corner Log Cabin 198, 4th May 2020

Hi
I am sending this email to let you know how delighted we are with the log cabin we bought from you. You provided excellent service when we ordered and the very next day Shane called me and explained the delivery process and confirmed the date and times for delivery The cabin arrived in perfect condition and is a even better than we expected. It is rare these days to deal with a company who can provide a top class service. We are both looking forward to many happy days in our cabin. Thanks once again.

Mike and Julie, Biggar, South Lanarkshire, ML12, 10x10 Corner Log Cabin 030, 4th May 2020

Have attached a photo of the summerhouse I received earlier this year. I am more than happy with it.

Best regards

Bob, Holmer Green, Buckinghamshire, HP15, 6x16 Summerhouse 238, 12th April 2020

Hi, just wanted to let you know how pleased we are with our garden Room !
We've had it a couple of summers and I cannot believe how dry and warm it is .
We haven't had any problems at all and to be honest are amazed at how insulated it is .
Thank you for manufacturing such a quality product at a very competitive price , what a good choice we made .
Many thanks

Elizabeth and John, Ossett, West Yorkshire, WF5, 8x13 Log Cabin 021, 2nd April 2020

Good Morning. Yesterday my summerhouse arrived with Chris, who was on his own as his colleague was off sick. With a little help from myself he erected the building which I found to be very sturdy and well manufactured. Chris was exceptionally friendly and cheerful despite the difficulties, so I have found dealing with your company a pleasure from ordering to the final build. Many thanks. I will definitely be coming to you again when I am ready to build a greenhouse. Best regards

Bob, Holmer Green, Buckinghamshire, HP15, 6x16 Pent Summerhouse 238, 7th February 2020

Hi

Shed arrived this morning and looks fantastic. Guys that assembled it did a great job despite a long walk from the curb. Many thanks. Looking forward to getting the Summer House on Thursday

Happy to email some photos for the website if you want.

Nigel, Kibworth, Leicestershire, LE8, 10x10 Corner Summerhouse 985 & 6x8 Potting Shed 19, 15th November 2019

Hi. That's fine thanks. Go ahead with the order.

Thought you might like to see the finished article. I love. It.

Pamela, Gwersyllt, Wrexham, LL11, 12x12 Log Cabin 451, 9th September 2019

Hi,

I would like to say thank you for the beautiful summerhouse your guys put up for me yesterday.

I am so pleased with it and wanted to say the lads were excellent.

They were so cheerful and very professional,
A real credit to your company.

Please pass my comments on the them for me.

I will be happy to recommend your company to my friends.

Kind regards

Beverley, Stocksfield, Northumberland, NE43, 8x6 Summerhouse 075, 23rd August 2019

Hi Barry

This is one from the road over the river

Susan, Hitchin, SG4, 28x18 Log Cabin 298, 3rd June 2019

5 out 5 stars the men where very quick and efficient at erecting my summer house and it looks brilliant now in our garden.

Rodney, Grimsby, DN34, 8x6 Apex Summerhouse 040, 2nd May 2019

For the attention of Guy,

Further to our telecon, you are aware of the problem we had in that my mobile number on the order was incorrect and we had no knowledge of the delivery. As the base was not ready, the fitters left us the summerhouse which we have now successfully installed. We are very pleased with the product which appears well made and very robust.

As we paid extra to have the summer house erected I am looking for a refund of this cost which I think came to £153. Please confirm asap.

Thank you.

Graham, Bidborough, Tunbridge Wells, TN4, 7x7 Corner Summerhouse 672, 8th March 2019

EXTRA NOTE:- THE INSTALLATION CHARGE WAS FULLY REFUNDED ON MARCH 18th

Many thanks, the lock has been delivered today and fitted.
Thank you for the excellent after sales service .
Regards

Roger, Bury, BL8, 10x10 Corner Log Cabin 197, 9th January 2019

Dear Sirs,
I recently purchased a summerhouse from you with which I am extremely satisfied. The item arrived promptly and with advanced telephone notification, and the quality of the product is excellent. I understood, however, that I was entitled to a free gift with this purchase of an 'Analogue clock with thermometer' which I thought I had selected when I placed the order. Could you please advise me if this is the case.

Yours faithfully

Eamon, Reading, Berkshire, RG2, 7x7 Corner Summerhouse 174, 5th November 2018

EXTRA NOTE:- THE FREE CLOCK WAS SENT ON 6th NOVEMBER

Dear Sir or Madam,

Review submitted - a great pleasure to do so, given the quality product, superb service and great value you provide.

Yours sincerely,

Adrian, Freckleton, Lancashire, PR4, 9x9 Corner Summerhouse 185, 30th October 2018

Hi .... email received thank you.

Many thanks for your phenomenal help with our log cabin delivery issues!!! We are very impressed with your customer service, Not least as we have been rather challenging customers! Thanks again.

Rachel, Faulkland, Somerset, BA3, 9x16 Log Cabin 57 & 13x10 Log Cabin 011, 20th October 2018

Hi Guy,

Thanks - just to confirm we can open them.

All roof boards are now on.

Roof on tomorrow hopefully so good timing with your EDPM attachment.

Regards,

John, Winchester, SO22, 8x11 Log Cabin 521, 19th October 2018

Very pleased with the service provided and very happy with our summer house.

Dave, Coventry, CV4, 14x8 Apex Summerhouse 341, 9th October 2018

Hi,
Thanks for your help with this.
It's up and looking fantastic! Just the glass and felt to add tomorrow :)
Been an absolute pleasure,

Emma, London, N17, 8x6 Summerhouse 192, 29th September 2018

I purchased a type 11 log cabin last month, NR14, with the base built and assembled by your teams. It is now fully finished with clear stain and painted inside. I have also built a substantial deck. The whole project looks great and thank you for supplying an excellent product at a very reasonable price. Your service throughout was excellent with amazing levels of communication. Very reassuring and helpful. Thanks for everything.

David, Thurlton, Norfolk, NR14, 13x10 Log Cabin 011, 29th August 2018

This log cabin was fitted by Installer 248

The base was laid by Baselayer 480

Good morning Jonathan,

Mission accomplished! As these pics illustrate.

We are delighted with the product and your assembly team were brilliant. We have ordered 4 tons of top soil to grade the base away before grassing the area.

We will have no hesitation in recommending your company, products and assembly team.

Many thanks,

Graeme and Eilieen, Pencaitland, Tranent, EH34, 10x10 Log Cabin 291, 23rd August 2018

wow, that is all i can say.Your fitter arrived at 7am and started work, just three hours later he was finished! I can not recommend enough. The building looks amazing and is already in use. Thank you

Barbara, Leintwardine, Shropshire, SY7, 10x16 Summerhouse 129, 20th August 2018

Good Morning,

We have today had our summer garden building installed, it look fantastic thank you. We would like to know when we should receive our special offer 366 accessories free items as detailed on our order, as these have not arrived with the building.

Regards,

Alison, Loppington, Shrewsbury, SY4, 8x16 Summerhouse 56, 6th July 2018

EXTRA NOTE:- SOME ACCESSORIES ARE POSTED SEPARATELY UPON REQUEST.

Hi

Thank you for your very helpful email.

The handle store site is very good and I am sure I will find a replacement.

The summerhouse is looking as good as new, I am particularly pleased with the shingle roof.

Wish I had space for another one! The manufacture of the summer house was so good I made up a saying "if it don't fit you have got the wrong bit".

Regards

Robert

PS. The phone works I am too slow in answering!

Robert, Bebington, Wirral, CH63, 10x10 Corner Log Cabin 030, 5th July 2018

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On 4 July 2018 Summer Garden Buildings wrote:

Hi

I've tried phoning your mobile but I don't think it works.
Regrettably we have no spare handles from that time ourselves, however we have found two good websites, one of which we have used in the past. They are handlestore.com and ironmongerydirect.co.uk.
You will need to search for a lever handle on a back plate with a cut out for a cylinder lock (also known as a eurolock). Hope this helps.
Sorry we cannot help more.
Regards
Paul
Summer Garden Buildings

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On 31 May 2018 Robert wrote:

I have one of your log cabins for some years. The door handle is rusted badly and I am having difficulty finding a replacement. I am looking for a brass replacement.
The log cabin was delivered many years ago. Can you help?

Hi Johnathan

Just quick e mail to thank you for your quick response, i received the replacement handle today, all is good, well done and many thanks for your help.

Regards

Ian, Weymouth, Dorset, DT3, 11x10 Log Cabin 016, 29th June 2018

Thank you , I thought I had ticked the box , the summer house is lovely

Helen, Lower Boddington, Daventry, NN11, 10x10 Summerhouse 341, 14th June 2018

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On 14 June 2018 Summer Garden Buildings wrote:

Hi

Thank you for contacting us.
These were not originally ticked on the order so we did not realise you wanted them, however they were available as a free offer so we will be posting these to you in the next few days.
Sorry for any misunderstanding.
Regards
Paul

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On 13 June 2018 Helen wrote:

Hi

We have had the summer House installed and it is lovely thank you . I did tick the box for the free lights but they have not arrived . Will they be coming separately

Helen

Hi, Thanks for an amazing summerhouse. It is even better than expected! The delivery and installation were fist class - from arrival to leaving 25 minutes. Unbelievable. Tidy and polite too.
Everything first class, would recommend to anyone.

Chris and Mary, Wolverhampton, West Midlands, WV10, 7x5 Summerhouse 055, 15th May 2018

Hi
I had a summerhouse fitted from yourselves on the 22nd march we are very pleased with the product it's fantastic!

Nina, Little Dunham, King's Lynn, PE32, 10x8 Summerhouse 407, 7th April 2018

Thanks Paul

It's been raining pretty much solidly since they put it up so just the one photo!

Cheers

Paul, Guildford, Surrey, GU2, 16x10 Log Cabin 011, 18th January 2018

Could you please arrange to send me the Diamond Finial that was missing from the above order. Apart from that I was very pleased with the construction and look of my purchase

Andy, Keswick, Cumbria, CA12, 7x7 Corner Summerhouse 174, 27th November 2017

EXTRA NOTE:- THE FINIAL WAS SENT ON 27th NOVEMBER

FAO Toby , Guy
On Wednesday 20 th September 2017 I had an Apex Summerhouse 180 installed and this was 2-3 weeks before the scheduled date
From first ordering my summerhouse to installing I am highly delighted with the service I have received from the very polite and professional people I have spoken to .
Originally I did not ask for any of the windows to open but soon discovered this was a mistake on my part . After a telephone call to Toby this was sorted for me and within two weeks of my request Matt was here to fix two new windows into my summerhouse that open .
The quality of my summerhouse is brilliant and I have had electricity installed so it can now be my " All Year Round " house .
I cannot praise you and your staff highly enough and would totally recommend them to everyone .
Sincerely
Yvonne Wymondham Norfolk

PS I would very much like to put the above letter onto your websites under Reviews but somehow I cannot achieve this myself on my I pad . If you are able to do this for me I would appreciate it very much
Thank you
Yvonne

Yvonne, Wymondham, Norfolk, NR18, 8x6 Summerhouse 180, 27th October 2017

Thank you for our replacement hinges which have arrived safely this morning. Much appreciated.

Paula, Ilkley, West Yorkshire, LS29, 6x8 Pent Summerhouse 264, 13th October 2017

Summer house in situ in the corner of the garden. Details in email no 2

Madelene, Whitstable, Kent, CT5, 8x8 Corner Summerhouse 063, 6th October 2017

I have nothing but praise for this company, from my initial phone call to the erecting of my new summerhouse they could not have been more helpful.

I had called numerous different company but decided on this one because they offered the building/painting and erecting of the summerhouse which saved a lot of valuable time.

I spoke to a gentleman called Guy who explained the different types of summerhouses to me. After discussing it with my husband I decided to go with the Apex Summerhouse 423.

I contacted Guy again and he then talked me through the ordering process explaining what I would need and not need. I was very impressed that he didn't try to sell me everything going, but was very patient and helpful and didn't make me feel rushed to get the order in.

He then gave me a guide of five to seven weeks for the delivery, but said they would be in contact a couple of weeks before the actual delivery date to give me a definite date which is exactly what they did.

On the day of delivery two very polite young men turned up with my summerhouse, checked the area it was to be situated in and then began to erect my new summerhouse in a very professional and tidy manner. Once up and checked they then touched up small areas of my painted house that had been caught in transit.

I cannot praise this company enough for the excellent service I received and I would highly recommend them.

Suzanne, Willey, Warwickshire, CV23, 10x10 Summerhouse 423, 3rd September 2017

Hi

Thank you very much for sorting out the replacement parts for us. We will be happy to come along to your warehouse tomorrow and collect them.
Once again thanks for your quick response in this matter and look forward to seeing you

Kind Regards

Iain, Norwich, NR7, 11x10 Log Cabin 016, 17th August 2017

On May 10th I ordered and paid for a summerhouse with various options which included internal and external solar lights which were to be delivered separately. The summerhouse was delivered and installed on July 3rd but in spite of a telephone communication I have still not received the lights so I would like to receive either delivery of the lights within the next seven days or a refund of the £34. The summerhouse is splendid have no complaints about that.

Vairyna, Ludlow, SY8, 7x5 Summerhouse 421, 5th August 2017

EXTRA NOTE:- THE SOLAR LIGHTS HAD BEEN OUT OF STOCK BUT THEY WERE DELIVERED ON MONDAY 7th AUGUST.

We received our summerhouse a few weeks ago and thought we would give some feedback.

We are basically very pleased with it and are enclosing a photo. The instructions were clear and it looks lovely.

Just a couple of problems. One if the rear panels seemed completely wrong. We definitely had it the right way up but nothing seemed to match up with the adjoining one. The slats also extended over the edge of the baton meaning that we couldn't butt it up next to the panel. We had to saw off the overhanging bits of wood which was not easy. Anyway it eventually fitted in and screwed together so got over that problem.

The other thing we should mention is the glazing. After breaking several pieces of glass trying to knock the tiny nails into the beading between the glass and the wood, we were getting quite annoyed. It also looked bad as the nails were splitting the wood. Then we had a brainwave. We stuck all the beading on with no more nails.....and got a wonderful neat finish with no more broken panes. Maybe this would be a better way of fitting the beading.

Anyway....we are very pleased and it is a superb product for the cost. It looks good and is a really lovely addition to the garden.

Pam, Kendal, Cumbria, LA9, 7x7 Corner Summerhouse 082, 1st August 2017

Barry did a great job of interpreting our requirements and producing the right result – we had tried to place an order with a couple of other suppliers who failed to come up with a decent quote. We are delighted with the outcome and I'm sure we'll have a great building
Well done Barry!!

Ian, Cobham, KT11, 20x16 Log Cabin 368, 9th June 2017

Hi
We recently purchased our summerhouse from yourselves & we are delighted with it.
We did not purchase the inside battery operated lights at the time & wondered if we can buy them separately now?
I look forward to hearing from you soon.
Kind regards

Carole, Denmead, Waterlooville, PO7, 7x5 Summerhouse 055, 2nd June 2017

EXTRA NOTE:- WE ARE ALWAYS HAPPY TO SUPPLY ACCESSORIES AFTER THE ORIGINAL ORDER

Dear Sir,

Thank you for the advice and first rate service given today.
As discussed, there is no urgent rush to construct and deliver the finished Summerhouse 25, as the foundation has to be levelled and constructed.
Many thanks again,

Mr T, Sedgebrook, Grantham, NG32, 8x6 Summerhouse 25, 30th May 2017

Hi, having received cabin, which we are pleased with.the only problem was today when our joiner was fitting the extra window we found that the handle was missing. I wonder if you could rectify this for me please. Regards hazel

Hazel, Gretna, Dumfries and Galloway, DG16, 11x10 Log Cabin 016, 19th April 2017

EXTRA NOTE:- THE ERROR HAD ALREADY BEEN DISCOVERED AND THE MISSING HANDLE WAS POSTED ON 18th APRIL

Guy,

That's great, thanks for doing that and for the telephone advice on construction - very much appreciated.

Best regards,

Ian, Ash Green, Aldershot, GU12, 20x20 Log Cabin 477, 24th January 2017

EXTRA NOTE:- THE CUSTOMER REQUESTED A DUPLICATE VAT INVOICE 5 MONTHS AFTER DELIVERY

Good morning,

Further to the recent delivery of the Double Door Pent Roof Log Cabin 301, we had this built last week, and we are very pleased with the quality of the product £ thank you.

Kevin, Christchurch, Dorset, BH2, 8x10 Log Cabin 301, 28th November 2016

Thank you for your help and delivery of the log cabin. It was erected in 4.5 hours, the walls and roof, not counting the felt tiles. The instructions were very easy to follow.

I have the receipt for the extra window, I would like a receipt for the log cabin please in full. £2575.30 I think.

Regards

Brett, Gillingham, Dorset, SP8, 12x12 Log Cabin 138, 17th October 2016

Good Afternoon,

Firstly I would like to thank you for my log cabin very happy with all aspects from ordering to delivery to installation, the one minor issue that the fitter noticed was this window handle has excessive movement which would indicate a fault.

Please send a replacement to the address below and I will forward this one for you to give back to your suppliers.

Best Regards,

Robert, Sompting, West Sussex, BN15, 13x10 Log Cabin 021, 26th September 2016

EXTRA NOTE:- A REPLACEMENT HANDLE WAS POSTED ON 27th SEPTEMBER

Hi ,

I've received the replacement window catch in the post to day and I'd like to send a heartfelt thank you to all for the service and product you have provided , the corner log cabin has now been erected and we are overwhelmed with the quality of the product when compared to other providers selling light weight "Sheds " as summer houses for the same price as this quality product.

All those friends and relatives seeing our new garden refuge have also been very impressed and I've passed on your site details to all.

As promised I've attached a photo of our cabin just so your team of workers get the chance to see some customer feedback and a finished install.

Kind regards

Robert and Tracey, Rothwell, Kettering, NN14, 8x8 Corner Log Cabin 200, 5th September 2016

Brilliant. Thanks Paul!

Will send some pics and write a review when it's all finished. Can that be done via your website?

Liz, Marlow, Buckinghamshire, SL7, 10x14 Clocktower Log Cabin 274, 23rd August 2016

EXTRA NOTE:- A REPLACEMENT COVER TRIM WAS SUPPLIED DURING INSTALLATION

Dear Summer buildings
We ordered two cabins from you in 2010 and we have been enjoying them very much. We now need to get a retrospective Certificate of Lawful Development from the planners. Can you provide drawings and elevations of the buildings for this purpose please?
Kind regards

Annie, Oxford, OX4, 14x15 Log Cabin 236, 16x17 Log Cabin 236, 15th August 2016

Hi There,

we are very happy with the Log Cabin.

Please could you give us a full VAT invoice.

Thanks for your kind help.

Best regards

Rod, Staines, Surrey, TW18, 10x14 Clocktower Log Cabin 274, 8th August 2016

Hi Guy
Thank you so much for your help
Regards

Lynn, Westdene, Brighton, BN1, 10x13 Log Cabin 021, 23rd July 2016

-------------------- PREVIOUS EMAIL --------------------

On 23 July 2016 Summer Garden Buildings wrote:

Hi Lynn,
Thank you for your email. Apologies that there were no instructions for your log cabin in the pack, it is very unusual for them to forget to put them in! I have attached the instructions for your log cabin to this email in a PDF file format. Please let me know if you are unable to open them and I will post a hard copy. Please let me know if I can be of any further assistance.
Regards
Guy
Summer Garden Buildings

-------------------- PREVIOUS EMAIL --------------------

On 23 July 2016 Lynn wrote:

Dear John
We purchased a cabin from you. I have just got around to having it erected but when we opened the box which had the handles and nails in it I was surprised there is no plan/ instructions in the box. Is this correct or should there have been one in there? If possible could you send a copy or email a copy do we can finally get it put up
Many thanks
Kind regards
Lynn

Thank you!!

Loraine, Gorleston on Sea, Great Yarmouth, NR31, 14x14 Corner Log Cabin 259, 17th July 2016

Dear Sir,

I recently purchased from your Company a summerhouse which I find to be excellent. The delivery was on time and was very carefully unloaded by your driver.

The quality of the woodwork of your product was perfect and we assembled it this weekend and very impressed with the finished result.

Thanking you to all your staff for their efficiency in the adminstration department.

Yours faithfully,

Paul, Woodley, Reading, RG5, 7x7 Corner Summerhouse 082, 3rd July 2016

Many thanks for your help. Just wanted to say how pleased I am with the work (INSTALLER 254) has done to complete our project.

Elizabeth, Micheldever, Winchester, SO21, 10x10 Corner Log Cabin 030, 19th June 2016

This building was fitted by Installer 254

could you please tell me if we can paint our pressure treated summerhouse with a clear yacht varnish.We are pleased with the summerhouse and was amazed by the quick time that the installers erected it.Thank you for all your help.

Jennifer, Burton on Trent, DE14, 8x10 Summerhouse 072, 15th June 2016

Thanks for these; I would like to confirm my comments made on the phone, my wife and I are very impressed with this,given the time spent on ensuring the foundation bearers were level and square paid dividends. the product is brilliant, the manufacturing quality, excellent, the assembly instructions very clear,just one suggestion, given that all the fixings have a star head, it would be a good idea if the manufacturer could put a star screwdriver head in the fixings pack.

thanks

Bill, Ipswich, IP1, 10x10 Corner Log Cabin 197, 7th June 2016

Dear Guy,
My log cabin got installed by (INSTALLER 228) & his team yesterday. I'll send some pics to you after it's painted. Everything went very well & end product looks great. (INSTALLER 228) pointed out small manufacturing defects but nothing major. (INSTALLER 228) also squeezed in the side window on either side of the additional door (not as per planning application), I hope it won't be a problem? You were right about (INSTALLER 228), he is a busy man but knows his stuff very well.
Thank you & your team for your help from start to finish. It was my first such project but you were all very helpful & I had a very good customer experience. Excellent!

Kind Regards

Safdar, Oakham, LE15, 16x12 Log Cabin 550, 2nd June 2016

This building was fitted by Installer 228

Hi! Just wanted to say how pleased we are with out 7x5 Apex Summerhouse that was delivered and erected on 17/5/16. Apparently your staff put it up in about an hour which was fantastic. Regards

Ian, Morden, London, SM4, 7x5 Summerhouse 420, 27th May 2016

We took delivery of our 7 x 7 corner summerhouse on 1 May. We were very happy with your delivery service. Although you stated the building would take 14-21 days to arrive, it was delivered less than a week after ordering and we were kept informed throughout.

We found your instruction leaflet very easy to follow and the erection of the building went reasonably well. We were however, very disappointed with the quality of the window and door hinges which had no strength in them whatsoever. In addition, the door handle instructions were incorrect as they said to drill an 8mm hole to put the bar through but in actual fact the hole required was 12mm. The screws sent to fix the handle to the door were also too long for the thickness of the door and we had to go out and purchase our own.

Our other complaint was the quality of the window beading which was extremely poor, being of different thicknesses causing some to be proud of the door, most pieces were starting to split and some pieces weren't even long enough meaning there were slight gaps in some of the corners of the windows.

We do however, appreciate that this was not an expensive product and indeed, we would not have been happy if it had been more expensive. On the whole, we are happy with it, especially now that it has been painted in a bright colour.

Thank you.

Chris and Elaine, Laughton en le Morthen, Sheffield, S25, 7x7 Corner Summerhouse 082, 6th May 2016

Thank you!

David, Acrise, Folkestone, CT18, 10x10 Corner Cabin 197, 5th May 2016

This building was fitted by Installer 229

Delivered this morning by a very helpful and polite young man. Excellent service. Will recommend. Thank you.

Sara, Barton on Humber, Lincolnshire, DN18, 7x7 Apex Summerhouse 085, 25th April 2016

Hi

Thanks again for the log cabin it's been a wonderful addition to out home and is being well used. I have one query though. Do you still have a digital copy of the receipt/invoice on file? I cant seem to find the copy sent to me.at the time of purchase. If you could forward me a copy that would be fantastic.

Thanks

Peter, Kelty, Fife, KY4, 16x10 Log Cabin 137, 13th April 2016

Thanks for a fantastic Log Cabin (016), everyone can't believe the quality for the price, it took just a few days to put up, Just my wife and myself, we absolutely love it, link below is the cabin under construction

Regards

Terry & Cheryl, Potter Heigham, Norfolk, NR29, 13x10 Log Cabin 016, 22nd March 2016

See all 9 photos

Dear Paul,
Just to say really pleased with my new summerhouse and please pass on my thanks to the factory The men did an excellent installation.
Best wishes,

Malcolm, Hunstanton, Norfolk, PE36, 8x8 Apex Summerhouse 44, 14th December 2015

Last week I received delivery of my 6x6 red cedar summer corner house which I am delighted with .Although the accompanying erection instructions are far from the quality of the building but I am sure adequate .

With regard to the roofing the instructions reference a separate sheet for felt tiles (instruction point 5).I have only be able to locate some diagrammatic plans on the shrink wrap around the felt tiles .please can you confirm if these are the instructions referred to or is there an additional sheet I am missing and if so please could this be emailed or sent by post .

Thank you for your help
Regards

John, Ascot, Berkshire, SL5, 6x6 Corner Summerhouse 98, 30th November 2015

EXTRA NOTE:- ADDITIONAL INSTRUCTIONS FOR FELT TILES WERE FORWARDED ON 1st DECEMBER

Just to let you know the summerhouse has been built and is now being painted. Construction was straightforward and we are all very pleased with the result. It is a great addition to the garden
Yours faithfully

Barbara, Chelsham Common, Warlingham, CR6, 10x10 Corner Cabin 030, 24th October 2015

Received yesterday!! Many thanks for your help in resolving this. You will be pleased to know that we are very happy with the summerhouse and would have no hesitation in recommending it (and your company) to any prospective purchasers.

Diolch yn fawr,

Alan, Llanfihangel Talyllyn, Brecon, LD3, 10x14 Clocktower Log Cabin 274, 1st October 2015

EXTRA NOTE:- ORIGINALLY ORDERED IN MAY 2014, THIS CUSTOMER REQUESTED A REPLACEMENT WINDOW HANDLE

In June 1911 you delivered a Summerhouse 040 to me at (ADDRESS), Bovey Tracey, Devon. I've just given it its bi-annual coat of preservative and thought that you would like to know that it is as solid and looks as good as it did when you first erected it. Thanks for your service.

Victor, Bovey Tracey, Devon, TQ13, 8x6 Apex Summerhouse 040, 1st October 2015

having recently erected my apex summerhouse 109 just letting you know how pleased we are with it.painted both the outside and the inside with cuprinol coloured woodstain will floor varnish(oil based)be suitable to use over the woodfinish that was applied at the factory.
awaiting your reply.

Geoff, Axminster, EX13, 8x10 Summerhouse 109, 30th September 2015

EXTRA NOTE:- FLOOR VARNISH CAN BE APPLIED OVER THE FACTORY FINISH

Adam and Brian have just installed the 12x8 apex garden office. I am delighted with the product - it is even better than I expected.
Both fitters worked tirelessly over 2 days and left everything spotless and tidy. I can thoroughly recommend everything about Summer garden Buildings.

Daphne, Barry, Vale of Glamorgan, CF62, 8x12 Garden Office 405, 27th August 2015

Dear Summer Garden Team

My sincere apologies for not writing sooner to thank you for the replacement window, the young man that delivered it was a very nice person and very helpful.

I didn't know if you would be interested to see the finished results of two old pensioners, who would like to thank you for all your help and advice during the build. We've never attempted anything like this before, and the decking was a challenge, but we got there in the end and are happy with our results.

We are very pleased with our purchase and hope to spend many happy hours in our new cabin. It's tidied up what was a rather untidy corner of our garden!

Thank you again.
Kind regards

Diana, Winscombe, Somerset, BS25, 8x8 Corner Log Cabin 200, 15th August 2015

Dear Sir/Madam
We are very pleased with our new summerhouse which was erected yesterday.
Could you let me know the paint details ( cream and morning blue) for touching-up in the future.
Many thanks

Nick, Deal, Kent, CT14, 8x8 Corner Summerhouse 90, 21st July 2015

EXTRA NOTE:- DETAILS OF THE PAINT USED WERE EMAILED ON 22nd JULY

Dear Guy

I'm just writing to say that the young man who delivered our cabin was absolutely brilliant. So helpful and kind that he deserves a recommendation. What a shame there aren't more like him in the world!

There was a couple of minor breakages on the corner of a couple of the smaller roof sections, but I think we can rectify them. Other than that, I think the rest is ok, though we haven't managed to check everything yet.

We'll let you know if there are any serious problems.

Many thanks

Diana, Winscombe, Somerset, BS25, 8x8 Corner Log Cabin 200, 6th June 2015

Thanks for all your help some bits missing but no problem as I made bits up from off cuts I will upload pictures when I have finished the rest of the garden and it was so easy to build

Alex, Hillington, Glasgow, G52, 11x8 Log Cabin 016, 24th May 2015

Hello , we had our summerhouse delivered and installed on Wednesday and Im very pleased with it. However I was sure Id ordered some light but there aren't any and on checking the order there were lights ordered. Could you let me know what has happened and how they can be fitted please?

Jo, Lymm, Cheshire, WA13, Octagonal Summerhouse 22, 16th May 2015

EXTRA NOTE:- THE SOLAR LIGHTS ARE DELIVERED FROM A SEPARATE WAREHOUSE ON REQUEST.

Hi

As promised pictures of our new log cabin, just waiting for the hot tub!

Ann, Flordon, Norwich, NR15, 13x10 Log Cabin 016, 4th May 2015

See all 3 photos

To Summer Garden Buildings

You deserve a 5 star review. The log cabin you supplied not only looks fantastic, a beautiful structure that has become the envy of my neighbours, but it is is also a high quality product and tremendous value for money. Good delivery service also included. Needless to say I am very pleased with the result. The fitter you recommended and his crew, also deserve 5 stars, they made a wonderful job of assembling the log cabin and were efficient, helpful, and polite.

Anyone who is contemplating buying a log cabin or summerhouse should use this company and this fitter.

Best wishes

Naomi, London, N11, 8x8 Corner Cabin 200, 7th April 2015

This building was fitted by Installer 229

Hi
My summerhouse was installed yesterday (and is fabulous, thank you), however I have heard nothing about the accessories that I ordered.
Please can you confirm when these will arrive
Many thanks

Penelope, Hanwell, London, W7, 12x8 Summerhouse 12, 24th September 2014

EXTRA NOTE:- THE EXTRA ACCESSORIES ARE DELIVERED FROM A SEPARATE WAREHOUSE AND WERE DELIVERED SHORTLY AFTER THE SUMMERHOUSE.

Sending you a thankyou for our new summerhouse it looks great great service and product many thanks

Alison, Swindon, Wiltshire, SN3, 10x10 Corner Log Cabin 197, 16th August 2014

EXTRA NOTE:- THIS CUSTOMER SENT 7 PHOTOS OF THEIR LOG CABIN INCLUDING A COLLAGE

I have had the install and posted photos to our village Facebook page at every stage of the project. I've already had 7 requests as to where I got it from, and have recommended you. If you get any further orders from SN9 in the near future you could always thank me with a solar light or a bottle of fizz.

Kind regards

John, Pewsey, Wiltshire, SN9, 8x8 Corner Summerhouse 350, 15th July 2014

Hi Barry,

Photos of the 185 corner summerhouse as promised.

Sincerely,

Alan, Dore, Sheffield, S11, 7x7 Corner Summerhouse 185, 31st May 2014

EXTRA NOTE:- THIS CUSTOMER SENT 2 PHOTOS OF THEIR SUMMERHOUSE

What an excellent service from the staff at Norwich, the delivery man who brought the Summer House to our house and finally the 3 fitters, Julian, Simon and Jason who erected our new corner summer house in rather wet and horrible conditions.3 Hard working young men who paid great attention to the detail and cleaned up before they left, super job.
Super looking House, lets hope we get the Summer to enjoy it or perhaps I could order a good summer from Summer Garden Buildings as they have seem to have all the skills to do it!

Graham, Broadstone, Dorset, DH18, 10x10 Corner Log Cabin 197, 5th April 2014

This building was fitted by Installer 229

Missing parts were delivered today and have now been put on the summerhouse. It looks fantastic. Thanks for your excellent service and response.

Eric, Lytham St Annes, FY8, 8x8 Apex Summerhouse 93, 14th October 2013

Dear Sirs, Thankyou for my lovely summerhouse. Everything perfect, apart from one of the glass panes is broken. Can you send me another one please. Very well built and amazing doors and window frames. Really pleased with this product

Margaret, Faringdon, SN7, 7x7 Apex Summerhouse 482, 12th September 2013

EXTRA NOTE:- A REPLACEMENT FOR THE BROKEN PANE OF GLASS WAS ORGANISED WITHIN A FEW HOURS OF RECEIVING THIS EMAIL

Cabin looks great I hope its going to serve its purpose for many years to come regardless of the weather thanks Barry so far so good. kind regards

Steve, Hitchin, SG4, 10x10 Log Cabin 239, 1st May 2013

EXTRA NOTE:- THIS CUSTOMER SENT 3 PHOTOS OF THEIR LOG CABIN.

Just completed my summerhouse. All parts were there and arrived undamaged. I live in Scotland in a small village and my house is at the end of a cul-de-sac with the road some distance from the road, but the delivery guys brought everything from the truck for me. It was delivered on time and with excellent service. Thank you.

Richard, Ayrshire, KA2, 7x7 Corner Summerhouse 082, 1st May 2013

I am writing this to say how impressed I am with the service and quality of the log cabin I have just had installed. Everyone, the baselayer, the delivery driver, the installer and your sales staff seem more than willing to go the extra mile to ensure customer satisfaction. The sligt hiccup with the extra window was quickly and efficiently dealt with.
Again my thanks to you all

Eric, Northants, NN14, 10x14 Log Cabin 138, 2nd March 2013

The base was laid by Baselayer 480

This building was fitted by Installer 238

Thank you Summer Garden Buildings!

I love my log cabin, it is just perfect!

See for yourself:



Yours gratefully

Daphne, Shoeburyness, Essex, SS3, 10x10 Log Cabin 125, 8th November 2012

EXTRA NOTE: THIS CUSTOMER SENT 41 PHOTOS OF THEIR LOG CABIN.

Dear Sirs

I felt I had to e-mail you to thank you for your courtesy in every department regarding the ordering, delivery and erection of my summerhouse.

Everyone I spoke to or had contact with was extremely polite, efficient and helpful and my summerhouse was delivered on the promised date and time. Your employee who erected the summerhouse did so with the minimum of fuss, was very courteous and very tidy in his workmanship.

I am extremely pleased with the result and look forward to spending many hours relaxing and reading in my own little space!!

I wonder if I might ask you if the summerhouse ever needs sealing or painting at all to preserve the wood.

I will not hesitate to recommend you should any of my friends or colleagues require a summerhouse or similar.

Yours faithfully,

Jean, Havant, Hampshire, PO9, 8x6 Apex Summerhouse 040, 11th October 2012

To all at, Summer Garden Buildings

We would just like to say the quality and standard of our summer house is first class. The delivery and the erection of the summer house same again first class clean tidy with no mess it looks a treat.

Thank you

David, Norwich, Norfolk, NR6, 9x8 Apex Summerhouse 11, 1st September 2012

Just to let you know the summerhouse was delivered very promptly, and the delivery men were very helpful and friendly. It went through the doorway. Thank you.
Yours

Carole, High Lane Village, Stockport, SK6, 7x8 Apex Summerhouse 287, 3rd August 2012

Hi
have attached 2 pictures of my painted summerhouse incase you want to put them in your web site so other people can see the out come after building and painting the summerhouse No 85

Ken, Bures, Essex CO8, 7x7 Apex Summerhouse 085, 29th July 2012

EXTRA NOTE:- THIS CUSTOMER SENT 2 PHOTOS OF THEIR SUMMERHOUSE.

Dear Sir/Madam
Our shed was installed yesterday by your recommended installer Installer 229, who did a very good job. Unfortunately, he couldn't complete it because the 16 vertical wood beadings to hold the glass in place were not the correct length. Those delivered were 35.5 cm at their longest point. The length we need is 38 cm. Could you please post the replacement beadings to me.
Thank you very much

Liz, Oxford, OX2, Log Cabin 232, 12th July 2012

This building was fitted by Installer 229

EXTRA NOTE:- THE CORRECT BEADS WERE POSTED ON 24TH JULY 2012.

Many thanks for prompt attention to replacement of glass panes all other aspects of materials very good. We are well pleased with your help and delivery of house. Hope to see some sun to make good use of it.

John, Haddington, East Lothian, EH41, 7x7 Corner Summerhouse 082, 10th July 2012

Thanks for great service!

Anne, Renfrewshire, PA6, 7x7 Log Cabin 152, 23rd June 2012

I just wanted to say thank you for the fantastic summer house you supplied and fitted to us on Monday, 21st May.
I ordered the 10x8 model number 079. We were a little worried about buying such a large, expensive and major garden feature based on a small photograph and a description on a web page. From my initial enquiry to the final delivery and build the service was 1st class. The Summerhouse looks amazing and has been christened with a small gathering already! Once again many thanks for a truly 1st class service and product. Please pass my appreciation to the factory and to the fitters, a great job all round.
Kind Regards,

Mike, Wirral, Merseyside, CH61, 10x8 Apex Summerhouse 079, 23rd May 2012

I recently bought a summer house from you - it's absolutely lovely and really good quality - many thanks. Would also like to thank the delivery driver (sorry didn't get his name) - he was so helpful and efficient . Thanks again,

Nancy, Reading, Berkshire, RG4, 7x7 Corner Summerhouse 082, 7th September 2011

Overall I'm pleased with the summer house. There were a few issues with the wood quality and the floor needed reinforcing. Fitting the roof was abit challenging, but got there in the end. I'd like to thank Jo for her excellent customer service in responding to my request for a new door as the original was warped. Overall as i said i am pleased with the product and feel it is good value for money. I trust you appreciate the feedback.
regards

Paul, Taunton, Somerest, TA4, 7x7 Corner Summerhouse 082, 5th September 2011

Hi, I have just received from you a Summerhouse 591, and I am very pleased with it.
As an afterthought, is it possible to buy the guttering seperately, for me to fix? If so, how much?
Many thanks.

Terry, Loughborough, Leicestershire, LE12, 9x8 Hexagonal Log Cabin Summerhouse 591, 3rd August 2011

EXTRA NOTE:- AS PART OF OUR SERVICE, ANY CUSTOMER WHO PURCHASES A BUILDING FROM US CAN ADD ACCESSORIES LATER EVEN IF THE ACCESSORY IS NOT NORMALLY SOLD SEPARATELY.

Dear Barry,

Just a quick note to say thank you for your help and guidance on Wednesday. Erection of the log cabin is proceeding apace, so we won't have to trouble your fitters.

Rosemary, Cambridge, CB4, 8x15 Made to Measure Log Cabin 290, 22nd July 2011

Hi Barry,

It's been a couple of weeks since we spoke, and apologies for the delay in coming back to you.

I cannot thank you enough for your time and effort providing the quote for a replacement summerhouse.

The meeting with the loss adjuster went very well. She loved the project, and was also very specific in saying that if we were to receive a cash payout, that we don't necessarily need to spend it on the summerhouse! Having never dealt with an insurance claim before, I was not aware of that!.

The past 2 weeks have proved challenging, as our funding for the beaver project has been compromised, and this situation - which seemed at first like a disaster... may prove a blessing in disguise as we are potentially able to fund the beaver enclosure with the settlement.

I wanted to explain the process, and reassure you that my intentions have always been honourable, but that the importance of the beavers at this stage of the project far outweighs the (delightful) luxury of a new summerhouse. Had we been bound into replacing it, I would have most definitely come back to you!

I hope you can understand, and will certainly contact you again if we should need any garden structures in the coming years (which is highly likely). I will recommend you to anyone interested in a greenhouse or gazebo.

Perhaps if you are ever in the neighbourhood, you could drop by and I will make you a super lunch to say thank you.

Kind regards,

Sharon, Voluntary Organization, Machynlleth, Powys, SY20, 12x12 Octagonal Log Cabin 372, 18th July 2011

My Summerhouse 040 has just been delivered and erected. The delivery was on time as promised and the summerhouse erected quickly and expertly by the two men who worked very well, particularly the senior one who was hard working, efficient and most pleasant. I am very pleased with the finished Summerhouse and consider it excellent value. Thanks again.

Victor, Bovey Tracey, Devon, TQ13, 8x6 Summerhouse 040, 28th June 2011

The whole family want to say thank you - summerhouse arrived promptly and we had a "barn raising" this weekend which saw the whole job complete. Superb quality and all perfect and well marked. The delivery driver was very very helpful and pleasant. We are more than delighted, it is wonderful. Nothing cheap about this summerhouse, except the price, excellent value. Thank you.

Barbara, Lewes, Sussex, BN8, 14x16 Apex Log Cabin 135, 26th April 2011

Thankyou

I am jusy writing to say how delighted we are with our summer house. Thank you for your very efficient service

best wishes

Catharine, Newport, TF10, 12x14 Apex Summerhouse 281, 30th March 2011

Hi There,

I have taken delivery of my summerhouse and had it installed today. Thanks very much, I am pleased with it and the installers were very good.

Many Thanks,
Regards,

Brian, Chelmsford, Essex, CM3, 12x10 Apex Summerhouse 13, 14th February 2011

we recently purchased one of your summerhouses and are extremely pleased with it. We have painted it a lovely country cream by cuprinol and it looks lovely. We would like to send you photographs and are sure you would sell even more if people could see it in this colour. If you would consider paying a fee we would gladly send you copies, it really does look lovely especially with the crazy pave step up to it.

Brian, Sutton, Surrey, SM3, 7x7 Corner Summerhouse 082, 14th July 2010

Hi,

We recently bought a 8' x 8' Corner Summerhouse from you and wanted to let you know how delighted we are with the kit. We feel that the summerhouse is excellent value for money and we are particularly impressed with the quality of the finish for a summerhouse in this price bracket. We would have no hesitation in recommending you to anyone in our area. Now almost complete, the summerhouse has been admired by our neighbours on all sides.

We have only to add the door latch/handle now but unfortunately we have lost the appropriate page of the instructions! I would be very grateful if you could either e-mail us the relelvant part of the instructions or even send us a photocopy by post just to allow us to complete the latch assembly?

With many thanks,

Yours sincerely,

Sue, Forfar, Angus, DD8, 8x8 Corner Summerhouse 082, 17th May 2010

EXTRA NOTE:- INSTRUCTIONS WERE POSTED ON 18th MAY.

Hi Barry,

As requested I have attached a photograph of our new Summerhouse. I am very pleased with it and plan to move in tomorrow!! The only down side is the broken glass on one of the windows.

Elsa, Shefford, Bedfordshire, SG17, 10x10 Octagonal Summerhouse Log Cabin 202, 15th April 2010

This building was fitted by Installer 214

EXTRA NOTE:- THE INSTALLER REPLACED THE BROKEN PANE OF GLASS ON 26th APRIL.

EXTRA NOTE:- THIS CUSTOMER SENT 1 PHOTO OF THEIR SUMMERHOUSE.

thank you for the recent delivery of our corner summer house. we are very impressed with your efficient service. we have now almost finished assembly of the summer house but are not sure where or how to attach the turn buttons on the doors. can you give us any advice. many thanks.

Andy, Sutton Coldfield, West Midlands, B74, 8x8 Corner Summerhouse 082, 8th April 2010

EXTRA NOTE:- ADVICE WAS GIVEN BY PHONE ON 9th APRIL.

Just had our 8x8 corner summerhouse delivered today, no problems looks good quality, but unfortunately the bag containing the instructions was ripped and the instructions have got wet!. Do you have an electronic version you can send via email?

Andy, Exmouth, Devon, EX8, 8x8 Corner Summerhouse 082, 31st March 2010

EXTRA NOTE: INSTRUCTIONS WERE SENT BY EMAIL ON 31st MARCH.

Hi, My summerhouse has just been delivered and erected and the guys did a fantastic job. Unfortunately, the window boxes I ordered were not on the job ticket and so were not delivered. The men who delivered said they would look into this, but I wanted to let you know from me as well. Looking forward to receiving my window boxes soon. Regards

John, Matlock, Derbyshire, DE4, 8x10 Apex Summerhouse 073, 19th February 2010

EXTRA NOTE:- 2 WINDOW BOXES WERE DISPATCHED ON MONDAY 22nd FEBRUARY.

Dear Sir

I thought that you may be interested to see some pictures of the Summerhouse and shed which I purchased fom you this year! I would just like to say how delighted I am with the end product and so glad that I purchased it from your company.I placed my order in March with Guy at your centre in Cambridge. I must say that he was so helpful and very patient as I kept changing my mind! He organised everything for me so well and nothing was too much trouble. The Summerhouse and shed arrived in May exactly when I wanted them too and again they were delivered and put up so quickly and efficiently. There was one slight problem but this was rectified straight away. We have had so much pleasure already from our Summerhouse and it has been so greatly admired by friends. I am so pleased with the quality of it and I can truly say that it is one of the best things that I have ever purchased! THANKYOU to you all!!

ps. If there was one criticism I think that you should display them like this rather than just empty!

Kate, Bottisham, Cambridge, CB25, 10x6 Apex Summerhouse 10, 5x7 Apex Garden Shed 061, 1st November 2009

EXTRA NOTE:- THIS CUSTOMER SENT 4 PHOTOS OF THEIR SUMMERHOUSE AND SHED.

Dear Paul,

Thankyou for your explanation and apology concerning the delay of our cabin. Much appreciated.

We have had 3 good dry days to erect the cabin and agree it is of good quality, with clear instructions. We were able to do it just the 2 of us. It looks great.

Christine, Cullompton, Devon, EX15, 10x10 Log Cabin 125, 3rd October 2009

Just a note to say that we are very pleased with our Summerhouse.
The build quality is very good and it looks great in the garden.
Also, the chap who delivered and erected it was very efficient and pleasant.
What would have taken me days, took him about an hour.
Another very satisfied customer.

Regards,
Brian, Romney Marsh, Kent, Apex Summerhouse 040, 8th June 2009

Dear Robin

Just to say I`m really delighted with my lovely new summerhouse!

It is beautiful - size, colour, everything and complimentary to my house.

The 2 men finished work just a wee while ago and I must give them my praise.

They were so efficient and so courteous - in fact proper gentlemen !

Thank you again for all your helpful advice.

Kindest regards

Hilary, Montrose, Angus, DD10, 8x8 Hexagonal Log Cabin Summerhouse 592, 11th May 2009

Hi John,

I visited the family yesterday and i just wanted to pass on my sincere thanks for the fantastic work you as well as the fitters have done with the log cabin for this family. Mum was really pleased with the outcome and was "singing your praises".

I hope the full payment as agreed have reached to you as the supplier and to the fitters.

Once again, thank you.

Shabana, Bedworth, Warwickshire, CV12, 10x10 Log Cabin 33, 24th April 2009

Hi

I received the parts I required on Friday to complete the building of the summerhouse.

Please thank all those involved for a speedy response.

Great customer service !

I just wanted to thank you for the summer house which was delivered bang on time.

I have owned a number of Summer Houses in the past and this one is the best I have had. The standard of workmanship is extremely high and the finish is great.

I would also like to let you know that I was very impressed by the two guys who built the summer house, they were quick, professional and did a great job.

All in all a very pleasant experience and I have a Summer House that will see many years of service.

Thank you

Peter, Leek, Staffordshire, ST13, 10x8 Hipped Summerhouse 24, 23rd July 2008

We are delighted with the new summer house and also the service provided by the two men you sent who were efficient, cheerful and undeterred by our slightly unusual delivery arrangements!

Please pass on our comments to them and thank you for your help with this project.

Helen, London, W6, 20x8 Apex Summerhouse 11, 12th July 2008

EXTRA NOTE:- THIS SUMMERHOUSE WAS SPECIALLY MADE IN SMALL SECTIONS AND NEEDED TO BE PASSED OVER A 5ft HIGH GARDEN WALL TO ACCESS THE GARDEN.

Thank you for sending me my order confirmation by royal mail. Someone must have put in some extra work on our behalf, and I'll apologise for making that necessary. I thought it unusual that I was not requested to enter an email address, but I just missed that input; I wasn't trying to be awkward or make a point etc.

We saw a similar product in a local showroom, but your's looks just as nice, and much better value for money; so we are looking forward to receiving it next month.

Thank you again for your service.

Regards

Andy, Llanfairpwllgwyngyll, Ynys Mon, North Wales, LL61, 8x8 Corner Summerhouse 082, 26th June 2008

Thank you for your prompt reply

Summerhouse in every other way more than satisfactory. Hope glass will now come and we would be happy to recommend this transaction/company fully to friends and colleagues. Maybe we will all get some sun this summer!

Kenneth, Dunbar, East Lothian, EH42, 8x6 Octagonal Summerhouse 272, 6th May 2008

I didn't realise that your excellent price deal included superb after-sales service - (I mislaid the construction instructions and you sent me a copy almost instantly) - many thanks

Gareth, Salisbury, Wiltshire, SP2, 8x8 Corner Summerhouse 082, 29th April 2008

Ref: 28mm Log Cabin 143 missing items.

I have today (14/03/08) received the missing/ damaged items from my order, many thanks for your prompt action to resolve this problem. All I need now is some decent weather to put it together!

Many Thanks.

Les, Bridgend, Mid Glamorgan, CF31, 10x10 Log Cabin 143, 14th March 2008

Thank you for your prompt response to our problem - latch & parts all reicieved OK & ready to assemble..

Many Thanks

Mike, Burgess Hill, West Sussex, RH15, 6x7 Hexagonal Summerhouse 083, 7th March 2008

Further to the recent matters associated with our summer house, I write to confirm that I am now satisfied with the remedial works carried out by your personnel.

I would take this opportunity to stress how helpful and professional the two erectors were who attended to our problem (Martin and Jason I believe).

Yours

Derek, Battle, East Sussex, TN33, Hipped Summerhouse 91, 30th October 2007

We recently took delivery of a corner summerhouse and we are delighted with the service, speed and efficiency you provided. Most of all we're delighted with the finished product. Thanks.

Could you let me know which paint/preservative you recommend?

David, Barrow-on-Humber, DN19, 8x8 Corner Summerhouse 67, 20th October 2007

Hello there John,

You called me yesterday and asked if I would act as a reference for another potential client, John (SURNAME). I am glad to say that I have just spoken with him and have put his mind to rest in terms of purchasing the 592 model that I have. So expect another order coming your way!!!!

Best wishes,

Shirley, Elstree, Hertfordshire, WD6, Summerhouse 592, 4th September 2007

Dear Rob and Peter

I just wanted to say a Big Thank You for all your work on this part of the project - the summerhouse looks fantastic and both I and my family look forward to spending many years enjoying it. Both your workers John and Dennis were polite, tidy and worked hard to complete the unit even down to the finer details. I am hoping to come to the exhibition in Birmingham in September and understand that you will be showcasing there and perhaps at some point we might meet.

Once again thank you.

Shirley, Elstree, Hertfordshire, WD6, Summerhouse 592, 20th June 2007

Hi

Just to let you know my summer house was sent to me earlier than expected which was great had no problems at all with it, or delivery. Also the men who built it were great and very helpful. Thanks.

Mary, Glasgow, Scotland, G33, 10x10 Summerhouse 10, 25th May 2007

I would like to thank you very much for a lovely summerhouse delivered correctly to Bath (POSTCODE) on a freezing cold morning but the lorry driver was really helpful. Thank you everyone for making this order a pleasure to receive.

Annabel, Bath, Somerset, BA2, 10x6 Summerhouse 91, 20th April 2007

Hi Barry and all of your team

I would like to thank you for your help you gave me on the purchase of the log cabin, my reason for buying the log cabin as follows, i am disabled and i am house bound, my computer room was in the spare bed room and i did not have the room to work, all so we could not have family to stay over night. What a difference it makes, now that i am in the log cabin, it is double glazed, insulated, and all the elect points i need

My point being this could only have happen due to the service you and your company gave me from the start there was help, and until the day it arrived there was always help on hand i was just not a customer

Please if any one would like to get the same service as i received buy your log cabin from this team

Well Barry we sign off now, ONCE AGAIN ONE BIG THANK YOU AND YOUR TEAM

Regards

Tony, Fareham, Hampshire, PO15, 10x8 Log Cabin 17, 6th March 2007

Received log cabin 28mm no 17. Driver very helpful with storage and construction hints. What a great bit of kit! Put it up over the weekend using the easy to use instructions and we are very impressed with its quality and the service from yourselves. Thanks.

David, Martock, Somerset, TA12, 10x8 Log Cabin 17, 27th February 2007

Hello Barry

As promised photos of my lovely Summer House. We are delighted with the results and would have pleasure in recommending your product to any future customers.

From delivery to finished house was an easy task. We had it erected in one day. All done mid December. Official opening on Christmas Eve with Christmas music, lights and 8 guests enjoying the fantastic smell of the cedar.

When you have any enquires in Scotland and they would like to view a completed summerhouse please give me a ring on (PHONE NUMBER). We do have access from the road to the garden.

Kind Regards

Anne

PS Just had a thought!! Maybe I could rent it out for the Edinburgh Festival.

Anne, Edinburgh, Scotland, EH12, Summerhouse 42, 9th August 2006

EXTRA NOTE:- THIS CUSTOMER SENT 4 PHOTOS OF THEIR SUMMERHOUSE.

Replacement window frame arrived in good condition today. Many thanks for a speedy response.

David, Matlock, Derbyshire, DE4, 7x7 Summerhouse 082, 22nd June 2006